FAQ
ORDER ONLINE & PICK UP IN STORE
How do I order?
You can order directly from our online shop: Choose your desired products, add them to your order, and complete payment in just a few steps.
Can I order in advance?
Yes, you can place your order in advance to plan better. We recommend checking availability at the time of ordering.
Can I change my order after submitting it?
If your order has not yet been prepared, we will do our best to help you. We recommend that you contact us as soon as possible.
Will I receive an order confirmation?
Yes, after completing your purchase, you will receive a confirmation with a summary of your order.
Can I place an order for an event or for multiple people?
Yes, for larger orders or special requests, we recommend contacting us in advance.
PRODUCTS
Are the products always available?
Availability may vary. We recommend checking directly on the website for current availability.
Do the products contain allergens?
Some products may contain allergens such as gluten, milk, or eggs. Please always check the product page or contact us if you have any questions.
Do you have vegetarian products?
Yes, we also offer vegetarian products. You can view the descriptions of the individual products.
Are preparation instructions and cooking times provided on the website?
Yes, you can find the information directly on the product page.
DELIVERY AND COLLECTION
How does delivery via Just Eat work?
You will be redirected to the official Arancini & Co store on Just Eat, where you can complete your order and choose your delivery method and time.
Can I order directly from your website with delivery?
Currently, delivery is not handled directly through our website. To receive your order at home, you must complete your purchase through Just Eat.
Can I pick up my order?
Yes, pickup is available directly from our store.
Where is the store located?
Welle 7 Schanzenstrasse 5, 3008 Bern , Show directions
PAYMENT
What payment methods do you accept?
We accept the payment methods available at checkout.
How does cash on delivery work?
For home delivery, the order is placed directly through Just Eat, using the payment methods available on the platform.
Do you need further information? Contact us – we will help you as quickly as possible.
Contact us
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